We understand that receiving a refund is important to our customers, and we want to ensure that the process is as smooth and efficient as possible. Here are some important things to keep in mind regarding refunds:
1. Refunds are typically processed within 3-5 business days after we receive the returned item(s). However, it may take up to 10 business days for the refund to appear on your account, depending on your bank or credit card company.
2. If you paid with a credit card, the refund will be credited back to the same card used for the original purchase. If you paid with a different method, such as PayPal or a gift card, the refund will be credited back to that same method.
3. If you have not received your refund within 10 business days, please contact our customer support team for assistance. We will be happy to look into the issue and provide you with an update on the status of your refund.
4. Please note that shipping and handling fees are non-refundable, unless the item(s) received were damaged or defective.
5. If you have any questions or concerns regarding the refund process, please do not hesitate to reach out to our customer support team. We are here to help and ensure that you have a positive experience with our company.
We appreciate your business and thank you for choosing our company.
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